Pricing Policy

Shrihan Mart – Pricing Policy

1. Objective

At Shrihan Mart, our pricing policy is designed to offer transparency, fairness, and value for money to all our customers. We are committed to maintaining competitive prices while delivering high-quality Bengali specialty groceries and daily essentials.

2. Pricing Strategy

Competitive Pricing: We regularly benchmark our prices against local and online competitors to ensure we offer the best value.
Cost-Plus Model: Prices are determined based on product cost plus a reasonable margin that ensures business sustainability.
Seasonal Adjustments: Prices may vary during festive seasons, depending on demand and supplier costs.

3. Discounts and Offers

Festival Offers: Special discounts are provided during festivals like Durga Puja, Diwali, Raksha Bandhan, etc.
Bulk Purchase Discounts: Wholesale and family-size packs may have reduced per-unit prices.
Loyalty Rewards: Regular customers receive exclusive coupons, cashback, or point-based rewards.

4. Price Transparency

All product prices are clearly displayed on our website/app and in-store.
No hidden charges – any applicable taxes or delivery fees are shown before order confirmation.

5. Dynamic Pricing

In case of price fluctuations due to market conditions (e.g., inflation, transportation changes), Shrihan Mart reserves the right to adjust prices accordingly.
Notifications will be sent in advance (where applicable) regarding major price changes.

6. Error Policy

In case of a pricing error (online or offline), Shrihan Mart reserves the right to cancel or correct the order. Customers will be informed promptly and refunded if overcharged.

7. Custom/Bengali Specialty Items

Specialty products sourced from Bengal (e.g., spices, sweets, flours) may be priced differently due to limited supply and regional availability.
Efforts are made to maintain affordability while ensuring authenticity.

8. Pricing Updates

Prices are reviewed quarterly, or as needed, to reflect supplier rates, logistics, and other operational costs.
Customer feedback is considered during pricing revisions to maintain satisfaction.